Your Rights as a Patient

You Have a Right to Quality Healthcare

At The Loretto Hospital, our goal is to make your visit as pleasant as possible. We recognize and are committed to your individual rights as a patient. Patients, or their designated representative, are involved in decisions regarding the care that we deliver to the extent this is practical and possible. We seek to inform you about options to care and risks associated with the care you seek. We will constantly try to understand and respect your objectives for care. We hope the mutual understanding of these rights and responsibilities will contribute to the best possible patient care and satisfaction. By understanding your rights and responsibilities, you can help us, help you.

Patients’ Rights & Responsibilities

As a patient at The Loretto Hospital, you have the right to:

  • Reasonable access to care
  • Care that is considerate and respectful of your personal values and beliefs
  • Know the identity and professional status of individuals providing care to you
  • Privacy, confidentiality and security
  • Visitation
  • An environment that is respectful, courteous, and preserves your dignity
  • Be free from mental, physical, sexual and verbal abuse, neglect and exploitation
  • Expect confidentiality regarding your records, condition and treatment, to have access to your medical records in keeping with hospital policy, and to have them explained to you
  • Be informed regarding the nature of your condition, proposed treatment, procedures and prognosis in terms and in the manner you understand
  • Participate actively in decisions regarding your medical care
  • Know about alternative methods of treatment, their risks and advantages
  • Refuse treatment to the extent permitted by law and be informed of the medical consequences of such action
  • Have your pain assessed and treated appropriately
  • Refuse participation in any treatment considered to be experimental in nature
  • Obtain information as to any relationship between the hospital and other healthcare and/or educational institutions
  • You have the right to know the nature of the professional relationships between individuals who are treating you
  • Formulate and receive treatment based on your advanced directives
  • Examine and receive an explanation of your bill regardless of the source of payment to the extent permitted by law
  • Receive information regarding your continuing health care requirements following discharge from the hospital
  • Information about the hospital’s process for the initiation, review and resolution of patient grievances. To file a complaint or grievance that cannot be immediately resolved, contact the Patient Experience Officer through the operator or by phone at 773.854.5064.
  • Be free from restraints of any form that are not medically necessary or as a means of punishment, coercion, retaliation, discipline, or for the convenience of staff. (Restraints will only be used after other efforts have been exhausted).

As a patient at The Loretto Hospital, you have the responsibility to:

  • Provide accurate and complete information, to the best of your knowledge, concerning your present and past illnesses, hospitalizations, medications and other information relating to your health
  • Ask questions if you do not clearly understand information and instructions about your treatment and care
  • Follow the instructions and treatment plan coordinated by your physician
  • Be considerate and respectful to our caregivers, other patients, and visitors to the hospital
  • Present to the hospital a copy of your Living Will or Power of Attorney for Healthcare so that your Advanced Directives can be honored
  • Be responsible for your own actions if you refuse treatment or refuse to follow your treatment instructions
  • Cooperate in your discharge planning
  • Report changes in your condition to those responsible for your care
  • Honor the confidentiality and privacy of other patients
  • Follow hospital rules and regulations
  • Ensure that payment for your care is made promptly and in full. This means understanding your insurance coverage and its limits, and any added responsibilities you may have.
  • Comply with this policy by respecting patient's rights and reinforcing patient's responsibilities

Patient Rights & Responsibilities in English

Derechos y responsabilidades de los pacientes in Espanol

The Loretto Hospital Notice of Privacy Practices

This notice describes how we may use and disclose protected health information about you. Protected health information means any health information that could be used to identify you. In this notice, we refer to all of that protected health information as “PHI.” This notice also describes your rights and our duties with respect to your PHI. In addition, it tells you how to complain to us if you believe we have violated your privacy rights.

We are committed to the protection of PHI in accordance with applicable laws and accreditation standards regarding patient privacy. Your PHI is personal. A record of the care and services you receive at our facility is needed to provide you with quality care and to comply with legal requirements. The law requires us to make sure that your PHI is kept private. The law also requires us to provide a copy of this notice which explains our legal duties and privacy practices with respect to your PHI, and to follow the terms of this notice currently in effect.

You may read The Loretto Hospital’s full Notice of Privacy Practices below:

Patient Complaint

In order to guarantee the highest quality healthcare for our patients, The Loretto Hospital participates in a national accreditation process conducted by the Joint Commission on Accreditation of Healthcare Organizations.

The Joint Commission is an independent, not-for-profit organization that sets national standards for measuring healthcare quality and safety, including the safety of the environment where healthcare is provided. The Joint Commission conducts routine unannounced accreditation surveys throughout the year at participating hospitals.

If you have questions or concerns about The Loretto Hospital’s quality of care or safety, please contact our Patient Safety Officer at 773.854.5609. You may also contact The Joint Commission at Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181. You may also contact The Joint Commission by calling 800.994.6610 or via email complaint@jcaho.org.

Click here to review The Loretto Hospital’s Accreditation Quality Report by the Joint Commission.

Illinois Hospital Report Card Act

As an Illinois consumer, you have a right to access information about the quality of health care provided in the State of Illinois. In response to the “Hospital Report Card Act” (HRCA), The Loretto Hospital is hereby notifying the public of its right to access information on quality and safety data, nurse staffing, patient satisfaction and costs of services at hospitals and surgery centers in Illinois. This information can be obtained upon written request by contacting the Chief Nursing Officer at 773.854.5305.

Click here to learn more about the Illinois Hospital Report Card Act.

Right to An Interpreter

Health care facilities have a responsibility under federal law to be accessible to deaf and hard of hearing, as well as non-English speaking individuals. The Loretto Hospital values the diversity of its patient base. In order to meet the widespread need of the Austin and surrounding communities, and to support our patients and their families, upon request we provide foreign and sign language interpreters as well as other auxiliary aids to patients. These services are provided at no additional cost to our patients.